Billing policy

Refund Policy

Postaryx's no-refund policy, the seven-day free trial that precedes any charge, cancellation mechanics, and subscription access rules.

Last updated: 17 September 2026

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This Refund Policy explains how Postaryx treats subscription fees once they have been charged. Postaryx is operated by Lunark Dynamics LLC. This Policy is incorporated into the Terms of Service. Mandatory consumer rights that cannot lawfully be waived remain unaffected.

Subscription fees are non-refundable. Once a charge has been made, we do not refund it, in whole or in part, except where applicable law requires us to.

This applies to the first subscription charge and to every renewal, and it applies whether or not you used the Service during the period you paid for.

Postaryx gives you a seven (7) day free trial so that you can evaluate the Service before any money is taken. The trial is how you decide whether to pay for Postaryx. It is not a refund window, and the two are not interchangeable.

  • A valid payment method is required to start the trial. Nothing is charged while the trial is running.
  • The trial converts into a paid subscription automatically when it ends, unless you cancel first.
  • To avoid being charged, cancel before the trial period expires. Canceling during the trial stops the conversion and no charge is made.
  • Once the trial ends and the first charge is taken, that charge is non-refundable, as described above. Canceling after that point stops future renewals; it does not reverse a charge that has already happened.

Trial period is not the same as a refund period. The seven days you have to evaluate Postaryx run before you are charged, not after.

For the avoidance of doubt, the following are non-refundable except where law requires otherwise:

  • The first subscription charge taken at the end of a free trial.
  • Renewal charges.
  • Partial or unused portions of a billing period, including where you cancel part-way through a period.
  • Custom onboarding, consulting, migration, integration, implementation, training, platform-approval assistance, or professional-service fees.
  • Third-party fees, platform developer/API charges, banking or foreign-exchange charges, and fees paid directly to another provider.
  • Usage-based or metered charges that were clearly disclosed and already consumed.
  • Taxes that we are legally unable to refund after remittance.

A Connected Platform's delay, denial, suspension, outage, API change, quota limit, account restriction, token revocation, or discontinuation does not create a refund right. Postaryx depends on third-party platforms that we do not control. We may, however, provide credits, extensions, or other remedies at our discretion or where required by a written service commitment or applicable law.

If a connector was clearly labeled beta, experimental, limited, in review, or temporarily unavailable when you subscribed, its status alone is not a basis for a claim.

This Policy explains when subscription charges are generally non-refundable and the limited circumstances where refunds may apply. It does not remove your right to raise a problem with a charge, and it does not affect rights you have under applicable law.

Contact with the subject "Billing question" if you believe a charge is incorrect, duplicated, unauthorized, or taken after you canceled. Include the Account email, Workspace name, the invoice or transaction identifier, and the date charged. We may ask for information needed to verify the purchase and prevent fraud.

Where a charge was taken in error, or where applicable law requires a refund, we will put it right. That is a correction, not a discretionary refund, and the general rule that charges are non-refundable does not limit it.

Nothing in this Policy limits or excludes a refund, cancellation, or withdrawal right that applicable consumer law gives you and that cannot lawfully be waived. If mandatory law in your jurisdiction grants such a right, that law applies and prevails over the general rule that charges are non-refundable, to the extent of any conflict.

Contact before initiating a chargeback if you believe a charge is incorrect. Fraudulent or abusive chargebacks may result in account restrictions, suspension, or termination where permitted by applicable law. Nothing in this section restricts legal rights you have to dispute unauthorized or incorrect charges.

You may cancel a Postaryx free trial or a recurring subscription at any time, from the Billing section of your account or by contacting .

Canceling during a free trial stops it converting into a paid subscription, and no charge is taken.

Canceling a paid subscription stops future automatic renewals. It does not end your subscription immediately: the subscription stays active until the end of the current paid billing period, and you keep access to the paid features for the remainder of that period.

Canceling during the free trial prevents it converting into a paid subscription, and no charge is taken.

For a paid subscription, and unless a written agreement says otherwise or law requires a different result, paid access continues until the end of the current paid billing period. You may continue using the paid features throughout that period; the subscription simply does not renew at the end of it.

Canceling does not create a refund or credit for unused time, including the unused remainder of a billing period you cancel part-way through, unless applicable law requires otherwise. This follows the list of non-refundable items above.

Canceling billing does not automatically delete your Account, Workspace, User Content, media, Connected Platform data, or OAuth connections. This separation prevents accidental data loss and allows access through the remaining paid term where applicable.

To delete data, follow the Data Deletion Instructions at /data-deletion. You may also disconnect individual Connected Platforms without canceling the subscription.

9.4Scheduled Content and Connections

If the Plan remains active until the end of the billing period, scheduled content may continue to process during that period subject to platform availability and your settings. When paid access ends or a Workspace is downgraded, features above the resulting Plan limit may stop. Review and export or reschedule important content before the effective end date.

If you want scheduled publishing to stop immediately, cancel or delete the relevant scheduled items and/or disconnect the applicable Connected Platform rather than relying only on billing cancellation.

If payment fails, we or our payment provider may retry the charge, notify you, limit paid features, downgrade the Workspace, or suspend access until payment is resolved. You remain responsible for fees lawfully incurred before cancellation or suspension.

If reactivation is offered, it may require a current Plan, valid payment method, and reconnection of third-party accounts whose authorizations expired or were revoked. A free trial is offered once per organization — meaning the Account or Workspace associated with a subscription — and is not available again on reactivation. We do not guarantee restoration of deleted data or discontinued platform integrations.