Refunds and support

Refunds

Postiz can issue a refund through the in-app support chat, without waiting for a human. The conditions are fixed and enforced automatically:

• One refund per customer, ever.
• The charge must be a subscription charge, not a one-off.
• It must be less than 60 days old.
• The amount is capped at one month of your plan. A yearly charge is refunded at one twelfth.
• Your subscription is cancelled as part of the refund.

If any condition is not met, the chat tells you which one. Those rules are the policy: there is no longer window available by asking.

Billing page problems

Closing your account

There is no self-serve account deletion or data export in Postiz today. Email support@postiz.com for account closure or a copy of your data. Use email rather than Discord, since it involves account details you should not post publicly.

Cancelling your subscription is not the same as closing your account: see Downgrades and cancellation.

Getting help

As a Postiz Cloud customer you have two routes to the team, and both are supported.

Before opening a billing ticket, check the accordions above: a large share of "I was charged but the page is broken" reports turn out to be a script blocker or a private window.